Always Free Shipping — No Taxes, No Surprises
At Drestiny, we believe luxury should be effortless. Every order ships free, with no hidden handling fees and no taxes at checkout. Below, you’ll find everything you need to know about how we ship, how long it takes, and what to expect once you place your order.
What “Free Shipping” Means
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$0 shipping cost on all standard deliveries.
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No taxes at checkout — what you see is what you pay.
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Transparent timelines are displayed before you order.
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Real tracking is sent directly to your email once your order ships.
Need your order sooner? While we don’t currently offer expedited checkout options, you can email us at getsupport@shopdrestiny.com to inquire.
If expedited service is available for your destination, extra carrier costs will apply.
Where We Ship
We proudly ship to the following countries:
United States, Canada, Australia, New Zealand, and the United Kingdom.
If your country isn’t listed, please email getsupport@shopdrestiny.com before ordering to confirm availability.
Estimated Timelines
We always strive to get your order to you as quickly as possible.
Processing Time: up to 7 business days (most orders are processed and shipped much faster).
Shipping Time: typically 5–14 business days, depending on your location.
Note: Custom-made items require additional time since each piece is crafted after you order. Shipping estimates may vary during peak seasons, holidays, or carrier delays.
Tracking & Notifications
Once your order ships, you’ll receive an email with your tracking number.
You can track your order anytime using your courier’s website or our Order Tracking page.
Custom-Made Items & Cancellations
Custom pieces begin production after a 24-hour cancellation window.
After that period, cancellation is no longer possible because your item is already in production.
Custom-made items are final sale and not eligible for returns, refunds, or exchanges under any circumstances.
(See our Terms of Sale for more details.)
Address Changes
If you entered the wrong shipping address, email getsupport@shopdrestiny.com within 12 hours with your correct information and order number.
Once your order has shipped, we’re unable to re-route it. You’ll need to contact the shipping carrier directly to arrange any delivery updates.
PO Boxes, APO/FPO & Signatures
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PO Boxes and APO/FPO addresses are supported where carriers allow.
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High-value orders may require a signature upon delivery (you’ll be notified by email).
Customs, Duties & Taxes
Shipping is always free, and no taxes are added at checkout.
However, depending on your country’s import laws, local customs or duties may still apply. These are charged by your local customs authority or courier, not by Drestiny.
Late, Lost, or Damaged Parcels
Late: If your package is delayed more than 5 business days beyond the estimated window, contact us, and we’ll investigate with the carrier.
Marked “Delivered” but not received: Check with neighbors or your building desk first, then email us within 7 days to initiate a trace.
Damaged items: Send photos of the packaging and product within 48 hours of delivery so we can help you find a solution.
Returns & Exchanges
We want you to love your order!
However, please note that custom-made items are final sale and cannot be returned, exchanged, or refunded.
For all other items, please see our Return & Refund Policy for eligibility and steps.
Need Help?
Our team is happy to help with any questions.
Email getsupport@shopdrestiny.com with your order number and details.
We respond within 1–3 business days.
Quick FAQ
Is shipping really free on every order?
Yes — standard shipping is always free, with no taxes added at checkout.
Can I get faster shipping?
We don’t offer expedited checkout options yet, but you can email us to inquire about availability. If possible, additional costs will apply.
Where do you ship?
We currently ship to the USA, Canada, Australia, New Zealand, and the UK.
Can I change my address after ordering?
If your order hasn’t shipped, contact us within 12 hours. After shipment, you’ll need to contact the carrier directly.
Do you refund or exchange custom-made items?
No — all custom-made items are final sale and non-refundable.
When will my order arrive?
Most orders arrive within 5–14 business days after processing. Processing typically takes up to 7 business days, but often less.
