Shipping Takes 2-14 Days*
*Please review our full shipping policy located on the footer of each page for all details regarding shipping times!
*Order processing within 1 to 7 business days
*Complementary Expedited Shipping on some custom-made dresses. It will state on the product page if there is expedited shipping.
*Please keep in mind, we do not guarantee or refund money for missed shipping times. These are purely estimates. Custom-made items will take longer than the shipping time estimates, so please give yourself lots of time before you actually need the item you're ordering.
*Once an order is shipped, you will get an email with the tracking information - Please check SPAM folders
*See the Delivery FAQs for details on shipping methods, and delivery times.
We use software to detect which Country you're in. We sell certain products to certain Countries, so if you have your currency set to USD but live in Canada, and then try to order something that is not available in the Country you live in, then you will get a 404 error page or be re-directed to the homepage. It is extremely important for you to stay on your own Country's currency.
We must be notified of your return request within 14 days of your order being delivered.
Return shipping costs will only be covered by us for products that are part of our Free Return program
A restocking fee of 17% will be assessed on all returns.
You are required to fill out and submit the mandatory return/refund form if you wish to return an item.
If you wish to return an item that is not part of our Free Return Program, you will be responsible for the cost of shipping the item back to an international address.
Customers living in New Zealand or Canada are never eligible for our Free Return program and must always pay return shipping cost.
(All of our returned items are donated)
See full terms and conditions and procedures in our return FAQs or in our return/refund policy.
